1. Who We Are

The website cbwpack.com is operated by Zhongshan Combiweigh Automatic Machinery Co., Ltd. For applicable privacy laws, we are the controller of the personal information described in this Policy.

Business address: 1st Floor, Building C, No. 9, Dongfu Fourth Road, Dongheping Village, Dongfeng Town, Zhongshan, Guangdong, China 528425

2. Information We Collect

Information you provide

When you request a quotation or packaging recommendation, we may collect your name, work email, company, country or region, telephone or WhatsApp number, product category, product or material details, target weight, required speed, bag type and project requirements. Required fields are identified on the form.

Technical information

Our hosting and security services may process limited technical information such as IP address, browser type, requested pages, timestamps and security events to deliver the website, prevent abuse and diagnose technical problems. We do not store a visitor's raw IP address in our inquiry record.

Communications

We keep the content of emails and other business communications needed to review your inquiry and continue the requested business discussion.

3. How and Why We Use Information

We use personal information to respond to inquiries, assess weighing and packaging requirements, recommend equipment, prepare quotations, arrange sample testing when requested, maintain business records, protect the website and comply with legal obligations.

Depending on your location and the interaction, processing may be based on your consent, steps requested before entering into a contract, performance of a contract, our legitimate interests in operating a B2B website and responding to business inquiries, or compliance with law.

Submitting an inquiry does not subscribe you to marketing emails. If we later offer marketing subscriptions, they will use a separate optional choice.

4. Service Providers, Sharing and Transfers

We may provide necessary information to hosting, website security, form-processing, email and IT service providers that support this website and our communications. They may process information only for the relevant service and subject to their contractual and legal obligations.

If you choose to contact us through WhatsApp or another external service, that service processes information under its own privacy terms. Our website may also link to third-party websites; their privacy practices are controlled by those third parties.

Some service providers may process information in countries other than your own. Where required, we use appropriate contractual or other lawful safeguards for international transfers.

CBWPACK does not sell personal information. We may disclose information when required by law, to protect legal rights or security, or as part of a business reorganization subject to applicable safeguards.

5. How Long We Keep Information

Inquiry records submitted through this website are retained for up to 24 months from submission and are then deleted automatically, unless a longer period is required for an active business relationship, a contract, legal compliance, dispute resolution or security investigation.

Email correspondence and operational logs may follow different retention periods based on the purpose, the service provider configuration and applicable legal requirements.

6. Cookies, Analytics and Advertising Technologies

The website may use cookies or similar storage that are necessary for security, form operation, language or basic website functionality. You can control cookies through your browser settings, although blocking necessary cookies may affect website features.

As of the effective date above, CBWPACK has not enabled Google Analytics, Google Ads remarketing, Meta Pixel or Meta Conversions API on this website. Before enabling non-essential analytics or advertising technologies, we will update this Policy and implement an appropriate consent mechanism where required.

If Google services are enabled in the future, information about Google's processing will be available at How Google uses information from sites or apps that use its services. If Meta advertising tools are enabled, their processing will be described in this Policy and in the applicable consent interface.

7. Security

We use reasonable administrative and technical measures intended to protect personal information from unauthorized access, alteration, disclosure or loss. No internet transmission or storage system can be guaranteed completely secure.

8. Your Choices and Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability or objection, and to withdraw consent. You may also have the right to complain to a relevant data protection authority. We may need to verify your identity before completing a request.

We will not discriminate against you for exercising an applicable privacy right. To make a request, email us using the address below and describe the information or request concerned.

9. Children's Privacy

This is a business-to-business website and is not directed to children under 18. We do not knowingly request personal information from children through our inquiry forms.

10. Changes to This Policy

We may update this Policy when our website, services or legal obligations change. The effective date at the top of this page identifies the current version. Material changes will be presented through an appropriate website notice where required.

11. Contact Us

For privacy questions or requests, contact:

Zhongshan Combiweigh Automatic Machinery Co., Ltd.
1st Floor, Building C, No. 9, Dongfu Fourth Road, Dongheping Village, Dongfeng Town, Zhongshan, Guangdong, China 528425
Email: export@combiweigh.net